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Frequently Asked Questions

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What will be provided in my vacation rental? 

  • 1 roll of paper towels
  • 1 roll of toilet tissue per bathroom
  • 1 vanity and 1 bath bar soap per bathroom
  • 1 trash bag per can
  • 1 dishwashing tab
  • 1 detergent tab

We recommend bringing: 

  • Dishwashing soap
  • Dishwasher detergent
  • Condiments
  • Paper Towels
  • Trash bags 
  • Aluminum foil
  • Ziplock bags (perfect for storing electronics & key cards at the beach!) 
  • Coffee and coffee filters – Or stop by our Café!
  • Laundry detergent (all units are equipped with a Washer and Dryer)
  • Bath products 
  • Bath tissue 
  • Kleenex
  • Hair dryer, brush or comb
  • Hangers
  • Tooth paste and tooth brush
  • Extra Bath towels, hand towels and washcloths
  • Beach towels
  • Beach Chairs & Umbrellas or rent some from the beach attendant
  • Sunscreen
  • Camera
  • Tylenol or Advil

When is check-in and check-out? 

Check-in is after 3pm CST and check-out is before 10am CST. While delayed check-ins are uncommon, occasionally extra time may be required to ensure your room is ready for your arrival 

How do I rent a beach umbrella and/or chair?

Chairs and umbrellas are placed beachside to rent. If you’d like to rent for the day, see the beach attendant.

Can I bring my pet?

Unfortunately, pets are prohibited from all of our vacation rentals. 

Will there be a grill at my condo? Can I grill on my balcony?

Grilling is only permitted in designated areas. No grilling on balconies, except for those properties with built-in grills like Turquoise Place & The Wharf. Grills are sometimes provided in common areas at condominiums, however we cannot guarantee their working order or availability. Please call if you need assistance.

What do I need to do to checkout? What are my departure responsibilities?

If your check-in was done at our office and you received key(s) from us upon your arrival, please return all keys back to our office upon your departure.  

If your check-in was done on-site at the property in which you stayed and your unit has key(s, please return all keys to the lockbox that you received them from when you arrived. If the unit in which you stayed does not have physical key(s), but rather a door code, you may continue with the departure instructions listed below.

  • Please remove al trash from the property
  • Please load and run the dishwasher
  • Please set the air conditioner to 75 degrees
  • Please lock the front door as you depart

Are there a minimum number of vehicles allowed at a property?

The Homeowner’s Association determines the number of parking passes allotted and the parking pass fees for each property. For the convenience of our guests we will pre-purchase these passes and have them available at check in, except for Phoenix properties, which must be purchased on-site.

Usually one (1) permit is allowed per reservation and total parking permits limited to two (2). Request for additional passes should be submitted to our office, however they are subject to HOA rules and cannot be guaranteed. Most properties do not allow parking for boats, trailers, jet skis, RV’s or motorhomes. Please contact our office if you have questions about your property. Parking cannot be guaranteed during peak time.  Parking passes must be displayed in your vehicle always.  Property HOAs have the right to tow or boot any vehicle failing to display an authorized parking pass at the guest expense. 

What is the cancellation policy? 

We know you won’t want to, but if you find it necessary to cancel your reservation or change dates, you must give an advance notice in order to receive a refund of your advance rent, less the Non-Refundable fees. If you cancel within 30 days (for condos) and 60 days (for beach houses and monthly rentals) of arrival, your payments will be forfeited. While email cancellations are accepted, it is highly recommended to call and confirm your cancellation.

When is final payment due? 

Final payment is due 30 days prior to arrival. Unless alternative payment arrangements are made, the most recently used credit card will be charged the final amount due. If payment is not received in full within the stated time frames, your reservation will be cancelled and a refund of your deposit will be issued less the Non-Refundable fees. Final payments are non-refundable unless covered by the purchase of travel insurance 

Weather  

Should a hurricane or tropical storm threaten our area we will follow the guidance of governing officials as pertaining to mandatory evacuations. Weather is beyond our control and does not constitute a refund. However, some weather-related issues may be covered by travel insurance, which must be purchased by the time your final payment is due. 

 

 

 

 

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