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Frequently Asked questions

What will be provided in my vacation rental?

  • bed linens for all beds and sofa sleepers
  • bath linens per bathroom - 4 towels, 2 hand towels, 1 bath mat
  • roll of paper towels, a roll of bath tissue, and trash can liner

We recommend bringing:

  • Dishwashing soap
  • Dishwasher detergent
  • Cleaning products
  • Condiments
  • Paper Towels
  • Trash bags 
  • Aluminum foil
  • Ziplock bags (perfect for storing electronics & key cards at the beach!) 
  • Coffee and coffee filters
  • Laundry detergent (all units are equipped with a Washer and Dryer)
  • Bath products 
  • Bath tissue 
  • Kleenex
  • Hairdryer, brush or comb
  • Hangers
  • Toothpaste and toothbrush
  • Extra Bath towels, hand towels and washcloths
  • Beach towels
  • Beach Chairs & Umbrellas or rent some from the beach attendant
  • Sunscreen
  • Camera
  • Tylenol or Advil
  • Additional blankets (Due to COVID-19, we can no longer provide additional blankets in your condo. If you tend to like using these, please bring some from home.)

    Due to international supply shortages, the following items may not be available in your condo during your stay: bath & body soaps, wash cloths, and bath mats. We are working with our distributors, both nationally and internationally, to expedite shipment of these items as soon as possible. Remember to pack these items for your beach vacation to ensure you have everything that you need. We are sorry for any inconvenience this may cause, and we hope to have a solution in place soon.

When is check-in and check-out?

Check-in is at 4pm CST, and check-out is before 10am CST. While delayed check-ins are uncommon, occasionally extra time may be required to ensure your room is ready for your arrival. Once your condo is ready, we will send you a text message.

How do I rent a beach chair?

Beach chairs are placed beachside to rent. If you’d like to rent for the day, see our Beach Services page to find out which company serves your complex.

Can I bring my pet?

Since each of our units is individually owned, we only have a few pet-friendly properties. There are also plenty of wonderful places to board your pets on the Gulf Coast at a reasonable cost.

Will there be a grill at my condo? Can I grill on my balcony?

Grilling is only permitted in designated areas. No grilling on balconies, except for those properties with built-in grills like Turquoise Place. Grills are sometimes provided in common areas at condominiums. However, we cannot guarantee their working order or availability. Please call if you need assistance.

What do I need to do to check-out? What are my departure responsibilities?

If your check-in was done at our office and you received key(s) from us upon your arrival, please return all keys back to our office upon your departure.

If your check-in was done on-site at the property in which you stayed and your unit has key(s), please return all keys to the lockbox that you received them from when you arrived. If the unit in which you stayed does not have physical key(s), but rather a door code, you may continue with the departure instructions listed below.

  • Please remove all trash from the property
  • Please load and run the dishwasher
  • Please set the air conditioner to 75 degrees
  • Please lock the front door as you depart

Are there a minimum number of vehicles allowed at a property?

The Homeowner’s Association determines the number of parking passes allotted and the parking pass fees for each property. For the convenience of our guests, we pre-purchase these passes and have them available at check-in, with the exception of Phoenix & Lighthouse properties, which must be purchased on-site. 

In most cases, one (1) permit is allowed per reservation and total parking permits are limited to two (2). Requests for additional passes should be submitted to our office, however, they are subject to HOA rules and cannot be guaranteed. Most properties do not allow parking for boats, trailers, jet skis, RV’s or motor homes. Please contact our office if you have any questions about your property. Parking cannot be guaranteed during peak time. Parking passes must be displayed in your vehicle always. Property HOAs have the right to tow or boot any vehicle failing to display an authorized parking pass at the guest's expense.

What is the cancellation policy?

We know you won’t want to, but if you find it necessary to cancel your reservation or change dates, you must give advance notice in order to receive a refund of your advance rent, less the non-refundable fees. If you cancel 30 days or more prior to your arrival date, you will receive a refund of 100% of payments made minus non-refundables. Should you cancel within 30 days of your arrival you will forfeit the full amount paid.

When is the final payment due?

The final payment is due 30 days prior to arrival. Unless alternative payment arrangements are made, the most recently used credit card will be charged the final amount due. If payment is not received in full within the stated time frames, your reservation will be canceled and a refund of your deposit will be issued less the non-refundable fees. Final payments are non-refundable unless covered by the purchase of travel insurance.

What if there is bad weather?

Should a hurricane or tropical storm threaten our area, we will follow the guidance of governing officials pertaining to mandatory evacuations. Weather is beyond our control and does not constitute a refund. However, some weather-related issues may be covered by travel insurance, which must be purchased by the time your final payment is due.

How does renting a condo differ from renting a hotel room?

An individual condo is more spacious than a hotel room. You will have a full-sized equipped kitchen, and most condos have a full-sized washer and dryer. This condo will become your home away from home, so you will not have daily housekeeping nor will cleaning products be provided. This takes place before you arrive and after your departure.

Is there a minimum age to rent?

Yes, you must be 25 years of age or older.

Is there a minimum night stay?

Nightly minimums vary by property and range from 3-7 nights. Monthly rental rates are only available during non-peak times and subject to availability.

What do I need to book a reservation?

Deposits are due at the time of booking. Upon processing your reservation deposit, you will receive a deposit confirmation email within 1-2 business days. Please check your reservation for accuracy, and call us immediately with any discrepancies. Silence denotes acceptance of accuracy. Please note reservations made online that do not meet the booking restriction requirements will not be valid. If your dates do not comply with the requirements, please call our office and we may be able to assist you.

I have paid my deposit. Can I make additional payments before the final payment is due?

Yes, please call our reservations team, and they will gladly assist you at 251-424-1118.

Am I guaranteed the unit I reserved with my deposit?

Unit assignments cannot be guaranteed. Liquid Life reserves the right to move guests to comparable or greater accommodations if the original unit reserved becomes unavailable. Alternative accommodations may incur additional fees. If comparable or great accommodations are not available, a full refund will be granted.

How equipped are the vacation rentals?

Every condo comes fully stocked with all of your basic kitchen needs: stove, microwave, refrigerator, dishwasher, blender, toaster, dinner plates, glasses, pots and pans, and cooking utensils.

Do you provide baby cribs or highchairs?

Cribs, high chairs, and other baby items can be rented from local vendors - Baby's Beach Rentals at 866-955-2229 and Ike's Beach Service at 251-948-3757. Both companies will set up and remove equipment for your convenience. 

Do you offer long term rentals?

We do offer monthly rentals from November 1 - March 1 in certain condos.

Do you offer travel insurance?

Yes, travel insurance is highly recommended and is available for purchase up to 30 days prior to your arrival (60 days for monthly stays.) Travel insurance is offered through Red Sky and is subject to Red Sky terms and conditions. Cancellation of your travel insurance policy must occur within 14 days of the purchase date. questions concerning Red Sky Travel Insurance are available on their website or by calling 866-889-7409.

Do we need to clean the condo before we stay?

Every rental is professionally cleaned and inspected before your arrival. If cleaning issues are found, please contact our office immediately on the day of arrival. Most issues found on the day of arrival can be corrected at no charge. Cleaning issues found after the day of arrival may incur additional fees. Silence denotes acceptance.

Can I smoke in my condo?

All units are non-smoking.

Can I bring a tent to set up on the beach?

Tents are permitted at some properties. Tents and all other beach gear must be removed from the beach by sunset. The Orange Beach of Gulf Shores authorities will remove any items left on the beach after sunset. This is in accordance with the Leave Only Footprints initiative.

Can I bring my jet skis, boat or RV?

Since parking spaces are limited at all beach locations, jet skis, boats and RVs are not permitted at most complexes. If you are bringing an RV, bus, extended van or boat trailer, you must call ahead for parking arrangements. Parking fees vary based on location and some restrictions may apply. 

I cannot say enough good things about this condo!

“I cannot say enough good things about this condo. We went for our daughter's 3rd birthday and it was the first time taking our kids to the beach. She had so much fun and has asked daily when we are going back. The owners have thought of everything with this condo! They have everything you could need in the kitchen, even a sonic ice maker! The beds are so comfortable and big. The master has a nice big shower and the 2nd bathroom has a deep bathtub which was great for the kids. Theres a sectional in...”

-- Kirsten Reed

View Windward Pointe 705

33rd anniversary trip

“Very nice and clean! Would stay in this unit again!”

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View Wind Drift 105

Spring Break

“Very nice”

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View Caribe Resort 314D

April 2024

“Very enjoyable. Great location.”

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View Crystal Shores West 307

Review

“Condo was very nice. Elevators a bit slow and very quick to shut. Would stay there again.”

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View Seawind 1501

Beach getaway

“Very nice”

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View Phoenix VII 1111

Wonderful trip.

“Lovely condo and very clean. There were two senior couples and the location to elevator, parking and beach were great! We hope to return for another stay.”

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View Shipwatch 302D

Nice

“We enjoyed our stay!”

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View SeaChase 1002W

Great convenient property

“Great condo, plenty of space and central location”

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View Phoenix Orange Beach 2006

Paradise

“The weather was horrible with wind and rain, but this condo was spot on. What a beautiful place. It felt so much like home and we enjoyed to view of the beach and hearing the waves come in. It was a blessing to get to share this piece of paradise and feel so comfortable and at home. Very clean and had everything that we needed for our stay. Thank you for sharing.”

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View San Carlos 1407