Frequently Asked questions

• bed linens for all beds and sofa sleepers
• bath linens per bathroom - 4 towels, 2 hand towels, 1 bath mat
• roll of paper towels, a roll of bath tissue, and trash can liner

• Dishwashing soap
• Dishwasher detergent
• Cleaning products
• Condiments
• Paper Towels
• Trash bags 
• Aluminum foil
• Ziplock bags (perfect for storing electronics & key cards at the beach!) 
• Coffee and coffee filters
• Laundry detergent (all units are equipped with a Washer and Dryer)
• Bath products 
• Bath tissue 
• Kleenex
• Hairdryer, brush or comb
• Hangers
• Toothpaste and toothbrush
• Extra Bath towels, hand towels and washcloths
• Beach towels
• Beach Chairs & Umbrellas or rent some from the beach attendant
• Sunscreen
• Camera
• Tylenol or Advil
• Additional blankets (Due to COVID-19, we can no longer provide additional blankets in your condo. If you tend to like using these, please bring some from home.)
  
  Due to international supply shortages, the following items may not be available in your condo during your stay: bath & body soaps, wash cloths, and bath mats. We are working with our distributors, both nationally and internationally, to expedite shipment of these items as soon as possible. Remember to pack these items for your beach vacation to ensure you have everything that you need. We are sorry for any inconvenience this may cause, and we hope to have a solution in place soon.

Check-in is after 3pm CST, and check-out is before 10am CST. While delayed check-ins are uncommon, occasionally extra time may be required to ensure your room is ready for your arrival. Once your condo is ready, we will send you a text message.

Beach chairs are placed beachside to rent. If you’d like to rent for the day, see our Beach Services page to find out which company serves your complex.

Since each of our units is individually owned, we only have a few pet-friendly properties. There are also plenty of wonderful places to board your pets on the Gulf Coast at a reasonable cost.

Grilling is only permitted in designated areas. No grilling on balconies, except for those properties with built-in grills like Turquoise Place. Grills are sometimes provided in common areas at condominiums. However, we cannot guarantee their working order or availability. Please call if you need assistance.

If your check-in was done at our office and you received key(s) from us upon your arrival, please return all keys back to our office upon your departure.

If your check-in was done on-site at the property in which you stayed and your unit has key(s), please return all keys to the lockbox that you received them from when you arrived. If the unit in which you stayed does not have physical key(s), but rather a door code, you may continue with the departure instructions listed below.

• Please remove all trash from the property
• Please load and run the dishwasher
• Please set the air conditioner to 75 degrees
• Please lock the front door as you depart

The Homeowner’s Association determines the number of parking passes allotted and the parking pass fees for each property. For the convenience of our guests, we pre-purchase these passes and have them available at check-in, with the exception of Phoenix & Lighthouse properties, which must be purchased on-site. 

In most cases, one (1) permit is allowed per reservation and total parking permits are limited to two (2). Requests for additional passes should be submitted to our office, however, they are subject to HOA rules and cannot be guaranteed. Most properties do not allow parking for boats, trailers, jet skis, RV’s or motor homes. Please contact our office if you have any questions about your property. Parking cannot be guaranteed during peak time. Parking passes must be displayed in your vehicle always. Property HOAs have the right to tow or boot any vehicle failing to display an authorized parking pass at the guest's expense.

We know you won’t want to, but if you find it necessary to cancel your reservation or change dates, you must give advance notice in order to receive a refund of your advance rent, less the non-refundable fees. If you cancel before 14 days (or 60 days for monthly rentals) of arrival, we will offer you a refund on 100% of the rent paid. The only thing that does not get refunded is the non-refundable fees. Non-refundable fees are defined as already purchased travel insurance, processing fee, and the damage waiver fee. If you cancel within 7-14 days before check-in, you will receive 50% of the rent back. While email cancellations are accepted, it is highly recommended to call and confirm your cancellation.

The final payment is due 30 days prior to arrival. Unless alternative payment arrangements are made, the most recently used credit card will be charged the final amount due. If payment is not received in full within the stated time frames, your reservation will be canceled and a refund of your deposit will be issued less the non-refundable fees. Final payments are non-refundable unless covered by the purchase of travel insurance.

Should a hurricane or tropical storm threaten our area, we will follow the guidance of governing officials pertaining to mandatory evacuations. Weather is beyond our control and does not constitute a refund. However, some weather-related issues may be covered by travel insurance, which must be purchased by the time your final payment is due.

An individual condo is more spacious than a hotel room. You will have a full-sized equipped kitchen, and most condos have a full-sized washer and dryer. This condo will become your home away from home, so you will not have daily housekeeping nor will cleaning products be provided. This takes place before you arrive and after your departure.

Yes, you must be 25 years of age or older.

Nightly minimums vary by property and range from 3-7 nights. Monthly rental rates are only available during non-peak times and subject to availability.

Deposits are due at the time of booking. Upon processing your reservation deposit, you will receive a deposit confirmation email within 1-2 business days. Please check your reservation for accuracy, and call us immediately with any discrepancies. Silence denotes acceptance of accuracy. Please note reservations made online that do not meet the booking restriction requirements will not be valid. If your dates do not comply with the requirements, please call our office and we may be able to assist you.

Yes, please call our reservations team, and they will gladly assist you at 251-424-1118.

Unit assignments cannot be guaranteed. Liquid Life reserves the right to move guests to comparable or greater accommodations if the original unit reserved becomes unavailable. Alternative accommodations may incur additional fees. If comparable or great accommodations are not available, a full refund will be granted.

Every condo comes fully stocked with all of your basic kitchen needs: stove, microwave, refrigerator, dishwasher, blender, toaster, dinner plates, glasses, pots and pans, and cooking utensils.

Cribs, high chairs, and other baby items can be rented from local vendors - Baby's Beach Rentals at 866-955-2229 and Ike's Beach Service at 251-948-3757. Both companies will set up and remove equipment for your convenience. 

We do offer monthly rentals from November 1 - March 1 in certain condos.

Yes, travel insurance is highly recommended and is available for purchase up to 30 days prior to your arrival (60 days for monthly stays.) Travel insurance is offered through Red Sky and is subject to Red Sky terms and conditions. Cancellation of your travel insurance policy must occur within 14 days of the purchase date. questions concerning Red Sky Travel Insurance are available on their website or by calling 866-889-7409.

Every rental is professionally cleaned and inspected before your arrival. If cleaning issues are found, please contact our office immediately on the day of arrival. Most issues found on the day of arrival can be corrected at no charge. Cleaning issues found after the day of arrival may incur additional fees. Silence denotes acceptance.

All units are non-smoking.

Tents are permitted at some properties. Tents and all other beach gear must be removed from the beach by sunset. The Orange Beach of Gulf Shores authorities will remove any items left on the beach after sunset. This is in accordance with the Leave Only Footprints initiative.

Since parking spaces are limited at all beach locations, jet skis, boats and RVs are not permitted at most complexes. If you are bringing an RV, bus, extended van or boat trailer, you must call ahead for parking arrangements. Parking fees vary based on location and some restrictions may apply.