Guest Terms and Conditions

A Vacation Rental Agreement is a contract between the property management company and the renter. It is similar to a lease agreement for an apartment, except a vacation rental agreement only covers the short period of time guests are renting the property. The rental agreement defines the Terms and Conditions of the transaction, also referred to as Guest Policies and Procedures.

Liquid Life Vacation Rentals is a property manager. What does this mean? A Property Manager is a person or firm charged with operating a real estate property for a fee when the owner is unable to personally attend to such details or is not interested in doing so. Liquid Life Vacation Rentals is a property management company for approximately 575 individually owned vacation rental properties.

As a property manager, Liquid Life has been delegated the authority to care for the properties of the individual owners. The property manager’s responsibility is confined to the inside of the specific property. We have no responsibility or authority for issues or events that may occur on the premises or with amenities at the complex - such as, but not limited to, pools, common areas, elevators, etc.

AGE REQUIREMENTS
Properties will not be rented to anyone under the age of 25. The Primary Guest 25 years of age or older must check-in and occupy the condominium or beach house during the entire rental period. *Failure to do so will result in the removal of any unaccompanied guests under the age of 25 and forfeiture of all payments. Any reservation made under false pretenses will result in forfeiture of all payments, and the party will not be permitted to check in.

RESERVATIONS INITIAL PAYMENTS
The full balance is due for reservations made within 30 days of the stay. An initial payment is due at the time of booking for reservations more than 30 days in advance. All payments made apply toward the final balance of the reservation. The payment is not a security deposit and will not be refunded after your stay is completed. Upon processing your first payment, you will receive a confirmation email within one business day. Please check your reservation for accuracy and call us immediately with any discrepancies. Silence denotes acceptance of accuracy. Please note that reservations made online that do not meet the booking restriction requirements will not be valid.

NON-REFUNDABLE FEES
When a reservation is made, by phone or website, the initial payment at the time of booking includes two non-refundable fees. These non-refundable fees include a reservation processing fee and a damage waiver. These fees vary depending on the size and value of the property reserved.

FINAL PAYMENT
Final payment is due 30 days prior to arrival. Unless alternative payment arrangements are made, the most recently used credit card will be charged the final amount due. If payment is not received in full within 30 days of your arrival, your reservation will be canceled.

FINAL PAYMENT FOR MONTHLY RENTALS
Final payment is due 60 days prior to arrival. A reservation and deposit are required to secure the same unit for the following year. Once final payment is processed, the reservation cannot be canceled without forfeiture of the full amount. For monthly rentals at Summerchase, the deposit is due at the time of booking, and the final payment is due 30 days prior to arrival. 

BOOKING RESTRICTIONS
Nightly minimums vary by property and range from 3 to 7 nights. Monthly rental rates are only available during non-peak times and are subject to availability.

ACCEPTED FORMS OF PAYMENT
The initial deposit MUST be paid with a credit card. 

CHANGES TO YOUR RESERVATION
If you find it necessary to make changes to your reservation, you must notify us before your final payment is processed. Changes are subject to availability. Alternative dates or unit selection may incur additional cost.

CANCELLATIONS & REFUNDS
All reservations are charged non-refundable fees which are included in your deposit at the time of booking. Non-refundable fees are identified as the processing fee, damage waiver, and *paid travel insurance. Refunds are available within the cancellation windows defined below. ALL REFUNDS ARE ISSUED TO THE ORIGINAL FORM OF PAYMENT. *Refunds are not guaranteed for events out of our control.

Cancellation Windows:
• 30 Days or More Prior to Arrival - If you cancel 30 days or more prior to your arrival date, you will receive a refund of 100% of payments made minus the non-refundables. Should you cancel within 30 days of your arrival you will forfeit the full amount paid.

While email cancellations are accepted, it is highly recommended to call and confirm your cancellation. 

If you purchased travel insurance, please refer to your travel insurance policy for refund information. *See Travel Insurance section for additional information on paid travel insurance policies.

See Glossary of reservation terms for a more in-depth breakdown of reservation fees. If you need further explanation of these fees, please contact our reservations team at 251-424-1118.

TRAVEL INSURANCE
Travel Insurance is highly recommended and is available for purchase up until the final payment is made. Travel insurance is offered through Red Sky Travel Insurance and is subject to Red Sky terms and conditions. Cancellation of your travel insurance policy must occur within 14 days of the purchase date. After the 14 days, the policy is considered active and cannot be refunded. Questions concerning Red Sky Travel Insurance should be directed to their website at https://www.trippreserver.com/products/sun-trip-preserver or by calling 866.889.7409.

CHECK-IN & CHECK-OUT
Check-in time is at 4pm CST, and check-out time is 10am CST. While delayed check-ins are uncommon, occasionally extra time may be required to ensure your room is ready for your arrival. YOU WILL RECEIVE FINAL CONFIRMATION INSTRUCTIONS VIA EMAIL 7 DAYS PRIOR TO YOUR ARRIVAL. For most properties, check-in is at the property you rented. However, some Homeowner Associations require you to check in at our office located in the Palm Pointe Shopping Center at 25741 Perdido Beach Boulevard, Building A, Suite M, Orange Beach, Alabama 36561. It is your responsibility to make sure you have received your arrival instructions and codes prior to the close of business on your arrival day. For properties utilizing keys, all keys picked up at our offices must be returned to our office upon check-out. If you do not depart the rental unit by the check-out time of 10am on the day of departure, you may be charged for an additional night’s rent.

PROPERTY DAMAGE
Each guest is financially responsible for damage done to the property beyond normal wear and tear. If any damage to the rental unit is observed upon arrival, report it to our office immediately to avoid possible liability. Damaged items reported during a stay do not guarantee a refund. If damage occurs to a property during your stay, you must notify our office immediately.

HOUSEKEEPING
Every rental is professionally cleaned and inspected before your arrival. If cleaning issues are found, please contact our office immediately on the day of arrival. Most issues found on the day of arrival can be corrected at no charge. Silence denotes acceptance and does not guarantee a refund if you refuse the housekeeping team to address your concerns. You may be responsible for excessive cleaning fees for a failure to comply with check-out procedures or the presence of extreme cleaning requirements. The last credit card used on file will be the card charged for any additional cleaning charges, subject to departure inspection.

PARKING
The Homeowner’s Association determines the number of parking passes allotted and the parking pass fees for each property. For the convenience of our guests, we pre-purchase these passes and have them available at check-in, with the exception of complexes that require guests to purchase passes directly from the property. Typically, one (1) parking pass is issued with your reservation, and the total parking passes allowed are limited to two (2). Exact parking details will be communicated at the time of booking. Requests for additional passes should be submitted to our office. However, they are subject to HOA rules and cannot be guaranteed. Most properties do not allow parking for boats, trailers, jet skis, RVs, or motor homes. Please contact our office if you have questions about your property. Parking cannot be guaranteed during peak time. Parking passes must be displayed in your vehicle at all times. Property HOAs have the right to tow or boot any vehicle failing to display an authorized parking pass at the guest’s expense. Should the HOA require a new parking pass be purchased after 30 days, this will be charged to the guest. Any overflow paid parking options are offered by third-party companies and not affiliated with Liquid Life. 

PETS
Pets are only permitted on-property at certain complexes. One pet per unit is allowed, and it must be 20 pounds or less. A non-refundable pet fee of $150 is required upon booking. If a pet or evidence of a pet is found at any other property, you will be subject to eviction without a refund. Should an HOA fine the owner for having an unauthorized pet in their unit, the guest's credit card on file will be charged for reimbursement to the owner. For further questions regarding pet policies, you may contact our office. 

OCCUPANCY
House parties are not permitted. Occupancy is strictly limited to the sleeping capacity of the condo or beach house. Maximum sleeping capacity is noted on your reservation. Children two (2) and under do not count toward the occupancy. Management reserves the right to enter the rental property anytime to: investigate disturbances, check occupancy and/or check for damages, check inventory and perform storm prep.

GOOD NEIGHBOR POLICY
Please observe all rules and regulations set forth by the Homeowner’s Association at the property. All guests are required to obey these rules. Complex security has the authority to remove any guests that are not adhering to the HOA rules of the complex, and no refunds will be given for any shortened stays in these instances.

OWNERS CLOSET
All units may have one or more storage spaces designated for the owner. Please do not attempt to gain entry to these closets.

SMOKING
All units are non-smoking, including unit balconies. Some complexes allow smoking in designated areas only. See complex HOA rules for more information.

LOST ITEMS
Items left after departure are not the responsibility of Liquid Life. Liquid Life will attempt to retrieve the reported items. If found, you will have the financial responsibility of these items being returned.

PROPERTIES FOR SALE
If the property you have rented is for sale, the owner of the property holds the right to schedule a showing/inspection during your stay. A rental agent will attempt to contact you to schedule a convenient time and try not to interrupt your vacation.

WEATHER
Should a hurricane or tropical storm threaten our area, we will follow the guidance of governing officials pertaining to mandatory evacuations. Weather is beyond our control and does not constitute a refund. However, some weather-related issues may be covered by travel insurance, which must be purchased by the time your final payment is due.

GRILLING
Grilling is only permitted in designated areas. No grilling is permitted on balconies, except for those properties with built-in grills. Please call if you need assistance.

FIREWORKS
Fireworks are not permitted.

TENTS & BEACH CANOPIES
Tents and beach canopies are permitted at some properties. Tents and canopies larger than 12x12 ft. are not allowed on the beach, and any that are larger than 7x4 ft. must be placed North of marker posts or flags. A tent or beach canopy is defined as anything with more than one point of contact with the ground. Tents and all other beach gear must be removed from the beach by sunset. The Orange Beach or Gulf Shores authorities will remove any items left on the beach after sunset. This is in accordance with the Leave Only Footprints initiative. For more information, please visit cleanisland.org.

AMENITY AVAILABILITY 
Amenity availability cannot be guaranteed. Amenities are managed by the Homeowner’s Association and are not the responsibility of Liquid Life. Non-working or closed amenities are not grounds for refunds or discounts, including complex elevators.

MAINTENANCE
Report any maintenance issues immediately to the Liquid Life team at 251-424-1118. We strive to repair any issues reported as soon as possible. If a member of our maintenance team cannot fix the issue, we may need to send a third-party vendor. If a third-party vendor is needed, we ask for patience as we have no control over the vendor's schedule and will try to get someone out as quickly as we can. In some cases, services and repairs may not happen on the same day. We cannot guarantee that internet, satellite/cable, pool pumps/heaters, and specialty appliances will be operational. The HOA of your complex building has the right to enter the condo without the guest's permission. If entrance is necessary, we will try to inform the guest of any instances when the HOA must enter, but this is not always possible. The HOA may require entry to a property for yearly or quarterly required inspections of the building or for maintenance issues. Guest may not deny access to the HOA. Unfortunately, refunds or rate adjustments will not be given for mechanical/operational failures or maintenance issues out of our control. 

CONSTRUCTION
Construction at properties and complexes can occur. Guests may reserve a property at a time when no construction is nearby or present at the complex. However, construction could begin prior to your arrival. Some construction projects and property improvements are approved and managed by HOA’s, and others are done by individual property owners outside of our management. When/If we are made aware of these construction projects, we will attempt to notify you as soon as possible so you are well-informed prior to your arrival. Refunds will not be given for things out of our control. The HOA may require a signed Liability Waiver for construction being performed at the property during your stay.

UNIT ASSIGNMENTS
Unit assignments cannot be guaranteed. We reserve the right to move guests to comparable or greater accommodations if the original unit reserved becomes unavailable. We will attempt to notify you in advance if relocation is necessary. We will not issue discounts or refunds if you must be relocated to a different property. If we offer you comparable accommodation and you choose to upgrade properties for your stay, you are responsible for any additional cost. If alternative accommodations are not available, a full refund will be granted in the form of a check.

LINENS & SUPPLIES
One (1) set of bed linens is provided for your stay. One set of bath towels, washcloths, and hand towels are provided for each full bath. A minimal supply of toilet paper and trash bags are provided in each property. Bed linen, bath towels, and start-up toiletries are not replenished during your stay. For additional information on quantities, please refer to our FAQs located on our website. 

We hope you love the white comforters and linens. Please do not take towels and linens to the beach. Please do not remove any linens from your unit. At the end of your stay, simply leave the towels in the bathtub and the comforters on the beds. Linens are inventoried at the end of each stay. Missing linens during our post-departure cleaning will be charged to the card on file. 

EMERGENCIES
In the event of a medical emergency or a life-threatening situation including being stuck in an elevator, dial 9-1-1. For all other emergencies, please contact our office at 251-424-1118.

COST TO COLLECT
The renter agrees to pay all costs associated with the collection of disputed or fraudulent charges, including reasonable attorney’s fees. Chargeback cases filed will result in the cancellation of future reservations.

DISCLAIMER
Liquid Life has taken every precaution to assure accuracy. However, we reserve the right to correct errors. Pictures provided on our website are a representation of the general layout of the property. Property owners reserve the right to make changes at their discretion including but not limited to pricing and photos may not represent the most current furnishings or paint colors. Final pricing includes Alabama Lodging Tax which is subject to change by governing entities. Our Policies & Procedures are subject to change at any time without notice.

Rental Glossary:

Property Manager - person or firm charged with operating a real estate property for a fee when the owner is unable to personally attend to such details or is not interested in doing so.

Online Travel Agency (OTA) - a web-based marketplace that allows consumers to research and book travel products and services such as property rentals. OTAs, such as VRBO, Airbnb, and Expedia, are websites where you can search and book your vacation rental stay. These companies charge additional service fees for booking your stay using their platform. They are not a property manager nor do they manage your reservation or offer support in any form after the point of booking. In most cases, you can save on your reservation by booking direct with your property manager.

Reservation - selection of a property with an arrival and a departure date that is confirmed when a deposit is made.

Total Rent - consists of the total nightly cost to reserve the property plus the two non-refundable fees.

Non-Refundable Fees - a total of the processing fee and damage waiver. Amounts of these fees are subject to unit size, season, and nightly rate.

Travel Insurance - sold by Red Sky Travel Insurance and is subject to Red Sky terms and conditions. Cancellation of your travel insurance policy must occur within 14 days of the purchase date. After the 14 days, the policy is considered active and cannot be refunded.

Cleaning Fee - the cost of cleaning the property you rented upon departure.

Parking Passes & Fees - subject to HOA pricing and rules. One pass is good for one car for the length of stay.

Vacation Rental Agreement - a contract between the property management company and the renter. It is similar to a lease agreement for an apartment, except a vacation rental agreement only covers the short period of time guests are renting the property. The rental agreement defines the Terms and Conditions of the transaction, also referred to as Guest Policies and Procedures.